IMS Service Benefits

At IMS, service is a top priority.  We provide fast response time to every maintenance problem.  Unlike other providers who usually take multiple service calls for the same problem, we fix your ATM on the first visit.  We deliver more.

When the competition suggests:	IMS questions:
The machine is brand new…	-But who will provide the maintenance and service, as the machine gets old?
It comes with a 1-year warranty…	-Why is the warranty for parts only?
It won't break down…	-It’s a machine. And machines break down.
An extended warranty is available…	-Yes, but at what cost? What does it cover? And who does the repairs?

The bottom line is: we’re not just about the sale.  We provide all the services needed to keep you up and running long after your purchase.  After all, it’s in our best interest to do so.   IMSs ATM's are well maintained, so  your customers can depend on them and use them regularly—that way we all profit. When customers depend on your store’s ATM regularly, a disruption in service can quickly translate to lost customers and lost sales. The loss of just one ATM customer per day can equal $4,380 each year in lost sales.  Not to mention the loss of surcharge revenue and customer satisfaction.  Multiply these losses over 5 years and you’ll see just how important a quality service program really is. When you're making money, we're making money.  So, it's to our benefit to keep your ATM running 24/7.